Remote unlocking with Polestar Connect
If the car key has been lost or locked in the car, it is possible to remotely unlock the car within the next 5 days assisted by Polestar Assistance.
Contact Polestar Assistance via the Polestar 1 app.
When Polestar Assistance has verified the car's owner or other authorised individual using the PIN code, an unlocking signal is sent to the car according to agreement.
Press the side door handle to unlock the car.
Now all doors can be opened as normal.
Note
The car will be relocked unless the handle of the side door is pressed in within a time predefined by Polestar Assistance.
Note
If, for example, the car is parked in a parking garage, the remote unlocking function may possibly be limited due to poor reception.