Polestar service program
Warning
California Proposition 65
Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
Contact Polestar Customer Support for assistance finding a recommended workshop for service and maintenance. These workshops have the staff with the right competence, service literature, and special tools in order to be able to provide the highest service quality.
Important
Service and repairs
Service the vehicle regularly. Follow Polestar's recommended service intervals.
If inspection and repair are required, then only an authorized workshop designated by Polestar may carry out the work.
Warning
Introduction
The maintenance services contain several checks that require special instruments and tools and therefore must be performed by a qualified technician. To keep your Polestar in top condition, specify time-tested and proven Genuine Polestar Parts and Accessories.
The Federal Clean Air Act - U.S.
The Federal Clean Air Act requires vehicle manufacturers to furnish written instructions to the ultimate purchaser to assure the proper servicing and function of the components that control emissions. These services, which are listed in the Status and Warranty booklet, are not covered by the warranty. You will be required to pay for labor and material used.
Maintenance
Your Polestar passed several major inspections before it was delivered to you, in accordance with Polestar specifications. The maintenance procedures outlined in the Status and Warranty booklet, many of which will positively affect your vehicle's emissions, should be performed as indicated. It is recommended that receipts for vehicle emission maintenance be retained in case questions arise concerning maintenance. Inspection and maintenance should also be performed anytime a malfunction is observed or suspected.
Applicable warranties - U.S./Canada
In accordance with applicable U.S. and Canadian regulations, the following list of warranties is provided.
- New Vehicle Limited Warranty
- Parts and Accessories Limited Warranty
- Corrosion Protection Limited Warranty
- Seat Belt and Supplemental Restraint Systems Limited Warranty
- Emission Design and Defect Warranty
- Emission Performance Warranty
These are federal warranties; other warranties are provided as required by state/provincial law. Refer to your separate Status and Warranty booklet for detailed information concerning each of the warranties.
Periodic maintenance helps minimize emissions
Note
- Refer to your Status and Warranty booklet for a comprehensive service and maintenance schedule up to 150,000 miles (240,000 km). This program contains inspections and services necessary for the proper function of your vehicle and includes components that affect vehicle emissions.
- The Status and Warranty booklet also contains detailed information concerning the warranties that apply to your vehicle.
On-board Diagnostic System
OBD II is part of your vehicle's computerized engine management system. It stores diagnostic information about your vehicle's emission controls. It can light the Check Engine light (MIL) if it detects an emission control "fault." A "fault" is a component or system that is not performing within an expected range. A fault may be permanent or temporary. OBD II will store a message about any fault.
Emission inspection readiness
How do states use OBD II for emission inspections?
Many states connect a computer directly to a vehicle's OBD II system. The inspector can then read "faults." In some states, this type of inspection has replaced the tailpipe emission test.
How can my vehicle fail OBD II emission inspection?
Your vehicle can fail OBD II emission inspection for any of the following reasons:
- If your Check Engine (MIL) light is lit, your vehicle may fail inspection.
- If your vehicle's Check Engine light was lit, but went out without any action on your part, OBD II will still have a recorded fault. Your vehicle may pass or fail, depending on the inspection practices in your area.
- If you had recent service that required disconnecting the battery, OBD II diagnostic information may be incomplete and "not ready" for inspection. A vehicle that is not ready may fail inspection.
How can I prepare for my next OBD II emission inspection?
- If your Check Engine (MIL) light is lit – or was lit but went out without service, have your vehicle diagnosed and, if necessary, serviced by a qualified technician. Contact Polestar Customer Support.
- If you recently had service for a lit Check Engine light, or if you had service that required disconnecting the battery, a period of driving is necessary to bring the OBD II system to "ready" for inspection. Two half-hour trips of mixed stop-and-go/highway driving are typically needed to allow OBD II to reach readiness. Polestar Customer Support can provide you with more information on planning a trip.
- Maintain your vehicle in accordance with your vehicle's maintenance schedule.
Owner maintenance
Periodic maintenance requirements and intervals are described in your vehicle's Status and Warranty booklet.
The following points can be carried out between the normally scheduled maintenance services.
Each time the vehicle is refueled:
- Check the engine oil level.
- Clean the windshield, windshield wipers, headlights, and taillights.
Monthly:
- Check cold tire pressure in all tires. Inspect the tires for wear.
- Check that engine coolant and other fluid levels are between the indicated "min" and "max" markings.
- Clean interior glass surfaces with a glass cleaner and soft paper towels.
- Wipe driver information displays with a soft cloth.
- Visually inspect battery terminals for corrosion. Corrosion may indicate a loose terminal connector, or a battery near the end of its useful service life. Consult Polestar Customer Support for additional information.
As needed:
Wash the vehicle, including the undercarriage, to reduce wear that can be caused by a buildup of dirt, and corrosion that can be caused by salt residues.
Clean leaves and twigs from air intake vents at the base of the windshield, and from other places where they may collect.