Map updates
General information about updating
Maps may be updated 2-12 times a year (depending on market).
There are two ways to update maps. Either via a computer and a USB memory, or directly from the car1 (if the car is connected to the Internet).
The car's map is divided up into a number of predefined regions. When updating map data it is not necessary to update all the regions - the driver can choose to only update one or more specific regions.
One or several regions can be updated when the car is connected to the Internet. If a large number of regions - or the whole map - is to be updated, the total quantity of map data can be so large that it is much easier to update via a computer using a USB memory.
Note
Updating of the map structure
Sometimes the map structure must be changed - this occurs if a region has to be added or when a large region needs to be divided into smaller regions. When this occurs any attempt to update individual regions using a normal procedure will fail and a message will indicate the reason.
Instead, the entire map has to be installed from scratch – this is done using a USB memory stick. Contact Polestar Customer Support for more information.
Updating of the navigation system software
Besides the map data, the navigation system's own software, which is subject to constant development, requires updating now and then. A situation can then arise where the latest updates of map data cannot be supported by the existing software of the navigation system. In which case, a message is shown to inform that the navigation system software must also be updated. Contact Polestar Customer Support to help with this, and also for help with actually updating the maps.
Frequently asked questions
Question | Answer |
---|---|
Is it possible to change the platform for map data, e.g. from Europe to North America? | Yes, with some exceptions. Contact Polestar Customer Support for up-to-date information. |
How long does it take to download a map update? | It depends on the map file size and the connection bandwidth. Information about the update's size (MB) is shown on the screen. |
How large is an update? | This depends on the market. Detailed information is given with each market map - see support.polestar.com. |
None of this updating works - what should I do? | Contact Polestar Customer Support. |