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Stopping charging of high-voltage battery

Stop charging by pressing the button next to the charging socket or the button in the center display. Unplug the charging cable from the vehicle's charging socket and then unplug the cable from the 120/240 V-outlet (AC, alternating current).

 Important

Before the charging cable is removed from the vehicle's charging socket, charging must be stopped by pressing the button next to the charging socket. This must be done even if the vehicle's doors are already unlocked. If the vehicle is not unlocked, the charging cable or system may be damaged.

 Note

Always stop charging before unplugging the charging cable from the 120/240 V wall outlet (alternating current, AC) by pressing the button next to the vehicle's charging socket or tapping the button in the center display. Note that the charging cable must be disconnected from the vehicle's charging socket before it is disconnected from the 120/240 V outlet, partly to prevent damage to the system and party to prevent unintentional interruption of charging.

PS-19w26-Icon gray box 1

Stop charging using the button next to the charging socket.

PS2-2040-Plug out cable from car (US/Ko)
PS-19w26-Icon gray box 2

Press the lock button on the charging cable's handle. The handle will be released/unlocked. Unplug the cable from the vehicle's charging socket and close the charger door.

PS2- 20w07- Plug out cable from house US
PS-19w26-Icon gray box 3

Unplug the cable from the 120/240 V outlet.

Charging cable automatically locks

If the charging cable cannot be removed from the charging socket, it will automatically lock into place again after unlocking to maximize charging and range and to enable preconditioning before driving. The charging cable can be released again by pressing the button next to the charging socket or the button in the center display.

During rapid charging (direct current), the charging cable will not automatically lock into place again. To restart interrupted rapid charging, remove the charging cable from the vehicle's charging socket, then plug it in again and follow the instructions on the charging station's user interface.

Rapid charging (direct current)

Stop charging by pressing the button next to the charging socket, by tapping the button in the center display, or by following the instructions in the charging station's user interface. Remove the charging cable from the vehicle's charging socket and plug it into the charging station's storage socket.

 Important

Never attempt to remove the charging cable from the vehicle while charging is in progress. Always stop charging first and then unplug the charging cable after the charging socket lock automatically unlocks.
Stop rapid charging by pressing the button next to the vehicle's charging socket, by tapping the button in the center display or by using the charging station's user interface – charging will stop and the lock in the charging socket will automatically unlock. This may take a few seconds.
Unplug the charging cable from the vehicle's charging socket and close the cover.
Plug the charging cable into the charging station's storage socket or hang it back in the designated location.

Unlocking the vehicle during rapid charging

Rapid charging will not normally be interrupted if the vehicle is unlocked. If rapid charging is stopped, it will not resume automatically because the charging station requires reauthorization of charging via the user interface. If rapid charging is stopped, the charging cable will not automatically lock into place again. To restart interrupted rapid charging, remove the charging cable from the vehicle's charging socket, then plug it in again and follow the instructions on the charging station's user interface.

Problems removing the charging handle

If the charging handle cannot be removed after charging is complete, try the following.

Make sure that the vehicle is unlocked and stop charging in one of the following ways:

  1. by pressing the button next to the charging socket1
  2. via the center display, by tapping PS2-2007-Car symbol and then Charge and Unlock cable
  3. by following the instructions in the charging station's user interface

Stop charging from the charging station or wall outlet and try step 1 again.

  1. Charging via charging station: contact the charging station's customer service for assistance stopping charging.
  2. Charging via own charging station: safely disconnect the power supply to your own charging station.
  3. Charging via wall outlet: unplug the charging cable from the wall outlet.
Move the charging handle slightly from side to side and try step 1 again.
Lock and unlock the vehicle. Then try step 1 again.
Lock the vehicle and wait until the LED indicator on the vehicle's charging socket goes out (this may take up to 7 minutes). Then lock the vehicle and try step 1 again.

If the problem persists, contact Polestar Customer Support.

  1. 1 Not available in all markets.

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