Connecting the Polestar 1 app to the car
To be able to use the Polestar 1 app's services, the app first has to be connected to the car.
The following procedure must be executed in the car.
Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.
Note
Make sure that Car Modem Internet is not selected as the Internet source in the car. If this is selected, step 5 cannot be completed, and then the app cannot be connected to the car.
Ensure that you have your four-digit Polestar Connect PIN code, your Polestar ID, and the car's Vehicle Identification Number before you start. Polestar ID can be created when logging in to the Polestar 1 app, and you can find the car's Vehicle Identification Number in the windscreen or centre display, for example.
Sit in the driver's seat with your mobile phone, and switch on the ignition in the car.
Log in to the Polestar 1 app with your Polestar ID, then follow the instructions in the app.
When the message to prompt tapping on the ON CALL button is shown in the Polestar 1 app, wait a few seconds before tapping on the button in order to ensure that the car is in verification mode.
Confirm the connection between the app and the car with one quick press on the ON CALL button in the roof of your car (do not hold down the button).
You can now start to use the Polestar 1 app's services.
Tips for using the Polestar 1 app
If you experience disruptions with the Polestar 1 app even though the car to which the app is linked is outdoors in an open location with mobile coverage, and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.
If the car is a used car you should check that the Polestar Connect service is activated in the car.
For further information – contact Polestar Customer Support.