Polestar is operated in Hong Kong by Wearnes Automotive

Skip to the main content
Polestar 2
Charging

Warranty and service

Service and maintenance

The specialists at our service locations have all the technical expertise a Polestar requires, ensuring that service and maintenance are completed to the highest standards. Pick-up and delivery are available, if there’s no service location nearby. 

Find a nearby service point
Polestar 2 fron view within an industrial environment

Less need for servicing

The powertrain of a petrol or diesel car typically contains over 2000 moving parts, whereas the electric powertrain of Polestar 2 has around 50. Consequently, there’s less need for servicing as, essentially, tyres, wiper blades, and the cabin air filter are the only parts that require regular attention.

Polestar 2 driving on to a property

Pick-up and delivery

If Polestar 2 needs to be taken in for maintenance or repairs, we can arrange for pick-up and delivery at home or at work. Contact us for more information.

Warranty

Polestar cars are built to the same exacting standards to which they are designed. The result is unparalleled build quality and a warranty that covers the unexpected and the unforeseen.

Vehicle warranty

If any part of the car fails because of a manufacturing defect, it will be repaired or replaced free of charge at an authorised Polestar service point. This guarantee covers the first three years after delivery, regardless of a change in ownership.

Black 8 on an orange background

Battery warranty

Any faults in battery performance or defects in material and workmanship will be resolved free of charge, within 8 years or 160,000 kilometres, whichever comes first. If the battery’s State-of-Health (SoH) drops below 70% of its original capacity within the first 8 years of ownership, the battery will be replaced at no cost.

Detailed image of the button to call for Polestar Assistance

Polestar assistance

Every new Polestar 2 comes with complementary roadside assistance. Contact our partner in Hong Kong for more information.

Centre display showing the screen of the performance software update that is ready to install

Over-the-air updates

Increased cruise control efficiency. Enhanced surround sound. Powertrain and range optimisations. These are some of the improvements included in recent over-the-air updates for Polestar 2. Downloading and installing the latest release will ensure that the car’s systems and features remain future-proof, even without visiting a service point. 

View all previous updates

Data handling and privacy

Certain features in Polestar 2 may require vehicle, location, and other personal data to store preferred settings and enhance the driving experience. Full details about how data is used and shared are available on the Polestar legal pages.

More on privacy
Centre display showing the personal accounts of the drivers

Personal details

Details, including name, address, and phone number are stored when a Polestar ID account is created. Polestar ID provides access to a range of services and allows the car to remember personal settings. It also lets the driver control Polestar 2 using the Polestar app.

Centre display showing the Google maps services

Google apps and services

Polestar 2 comes with Google¹ built-in, allowing the use of Google apps and services in the car. The driver can change the sharing and privacy settings at any time.

More on Google Terms of Service
An illustration of the Polestar 2 on a road

Vehicle and location data

Data including the Vehicle Identification Number (VIN), vehicle position, and time stamps are temporarily stored and processed for active safety features, safety-related services, and the use of the SOS or Connect button.

More about Polestar 2

  1. Google, Google Play, Google Maps and YouTube Music are trademarks of Google LLC. Google Assistant and some related features are not available in all languages or countries. See g.co/assistant/carlanguages for updates to language and country availability. Not all services, features, applications or required compatible devices are available in all languages or countries, and may vary by car model. For more details, visit the Help Center, sites for Google Assistant, Google Maps, Google Play, or the car manufacturer site. Visuals are for illustrative purposes only.
  2. Availability of pick-up and delivery depends on the capacity and local precedes of our service providers.
  • Visuals are for illustrative purposes only.

Polestar is operated in Hong Kong by Wearnes Automotive

Stay up to date on all the latest Polestar news

Subscribe
Polestar © 2024 All rights reserved
LegalEthicsPrivacyCookiesAccessibility Statement