Polestar is committed to delivering a premium ownership experience. That’s why we have a roadside assistance offer that delivers a fast, effective response whenever you need it.
Polestar is committed to delivering a premium ownership experience. That’s why we have a roadside assistance offer that delivers a fast, effective response whenever you need it.
Polestar assistance can help you over the phone or at your location when there’s a problem with your car. If the problem can’t be solved there, we’ll arrange transport of the vehicle to an authorised service point.
Polestar assistance can help you over the phone or at your location when there’s a problem with your car. If the problem can’t be solved there, we’ll arrange transport of the vehicle to an authorised service point.
In the cabin of your Polestar, you’ll find a CONNECT button for guaranteed 24/7 breakdown help and an SOS button for emergencies. By putting your primary sources of help right where you need them, you get the assistance you need.
In the cabin of your Polestar, you’ll find a CONNECT button for guaranteed 24/7 breakdown help and an SOS button for emergencies. By putting your primary sources of help right where you need them, you get the assistance you need.
CONNECT for breakdowns
In the unfortunate event of a breakdown, you can use the dedicated CONNECT button on the overhead console. It provides our assistance team with your exact location and connects you to an agent who can start the process of helping you. Alternatively, you can call Polestar support and follow the instructions or use the Polestar App.
SOS for emergencies
The overhead console SOS button in your Polestar should be used in the case of emergencies such as a traffic accident. If the accident is serious, your Polestar will perform an automatic emergency call.
Polestar assistance is included for 5 years with every new car.
Polestar assistance is included for 5 years with every new car.