There’s a lot to learn about your Polestar. This section covers some essential topics, such as where you can find support if you need it and information about certain consumer rights and responsibilities.
Tip
Where to start?
Technically, the whole manual is recommended reading for anyone new to the car. However, you can start by reading the information about how this manual works so you know how to find what you need.
Driver responsibility
The information about driver responsibility is also a good place to start reading. It covers some general principles for safe use of the car and its features.
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About the manual
Learn about how the manual applies to your car's use, where you can find it and how to navigate its content.
Customer support and contact information
If you have any questions regarding your car, you can find answers or solutions in a number of places. In addition to searching the manual you are reading now, you can visit the support site, turn to Polestar Customer Support or contact Polestar Assistance.
Driver responsibility
As a driver, you are responsible for doing everything possible to ensure your own safety as well as that of your passengers and other road users.
Modifications, repairs and accessory installations
Modifications, repairs and installation of accessories or extra equipment requires proper knowledge and quality of both work and parts. Otherwise, they risk impairing your car's functionality and safety. Contact Polestar Customer Support before making any alterations to your car.
Finding the vehicle identification number
There are several ways to find your car's unique vehicle identification number.
Approval of terms and conditions and data collection
You will see messages about different terms and conditions and data collection in the centre display. Your agreement is necessary for things to work properly.
Handling of data collected by Event Data Recorder
Certain information about the car's status and operation is recorded in its Event Data Recorder. It can provide information for understanding the circumstances around traffic accidents involving the car.
About connected services and fair use policy
Use of your car's connected services is subject to certain conditions.
Changing ownership of the car
The driver of the car must be registered with Polestar in order to use all available functions and services. Therefore, in connection with a change of ownership, the current owner needs to be removed to give the new owner access.
Resetting user data
You can reset the user data and system settings in the centre display.
Recommendations when changing regions
When relocating or importing your car to a new region, you need to register your car and Polestar ID there. This is to make sure that digital services work correctly and that the car follows local laws and regulations.